| About Us Bramley and Gage Ltd. are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Bramley and Gage Ltd. C6 Ashville Park Short Way THORNBURY Glocestershire BS35 3UU United Kingdom Phone: 01454 418046 Fax: 01454 415746 Email: sales [at] bramleyandgage [dot] com VAT number: 510 5448 78 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are outside the UK then due to licensing laws we will be unable to ship to you. We accept Visa, Mastercard, Amex, UK Maestro, Solo, Visa Delta and Visa Debit. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Single items are sent by second class post. Post and packing for one item is £4.00 Including VAT. Two ore more items are sent by courrier. The charge is £7.99 Including VAT. Orders over £50 have free postage and packing. The courrier we use is Business Post and in general the goods will need to be signed for. If you are not home during the day please either have the goods sent to an address where someone can sign for them (this is often work) or leave a note in the despatch details box with a safe or secure location where the courrier can deposit the goods. Examples include "Leave in porch if not in." or "Leave in Greenhouse if not in" or "Leave under plant pot by back door". If no instructions are given and you are not available to receive the goods Business Post will leave a card and you will either have to collect them or arrange re-delivery. Remember that around Christmas time all courriers' service is under pressure. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 2-3 business days . We are unable to accept international orders |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01454 418046 (International +44 01454 418046) or fax us on 01454 415746 or write to us at C6 Ashville Park Short Way THORNBURY Glocestershire BS35 3UU United Kingdom |
| Privacy Policy Bramley and Gage Ltd. do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |